SwatcheraThese terms are the agreement between you and James Riddell and Ma Jean Paulyn Plata, trading together as Swatchera (“Swatchera”, “we”), for using Swatchera. We have no postal address during the beta, so please contact us by email at info@swatchera.com. Section A applies to everyone, B to designers, C to suppliers, and D to the client details designers store. Our Refund and cancellation policy is at the end.
A. Everyone
A1. Who can use Swatchera. Swatchera is for business use by interior design professionals and material suppliers. You must be 18 or over. If you use Swatchera for a company or studio, you confirm you can accept these terms for it.
A2. Your account. Give accurate details and keep access to your email secure, because sign-in codes go there. An account is for one person. Studio accounts are managed by the studio’s administrator, who can add and remove members.
A3. Plans and limits. Each plan’s features and limits are shown on our plans page and in the app. Free plans and beta access may change. We will give you at least 30 days’ notice before reducing what a paid plan includes, and you can cancel before the change applies. Founding and beta offers last for the period stated in the offer.
A3a. Moving to a lower plan. When your paid plan, beta access or founding offer ends, or you choose a lower plan, items above the new plan’s limits (designers: extra projects with their boards and specs, extra material boards, favourites beyond the limit) are locked as read-only for 90 days, and then permanently deleted. You can still open, export and download them during that time, and upgrading in that period restores them. We email you within a day of the lock, 30 days after it, 7 days before deletion and the day before deletion, and once more after deletion. We keep deleted data in our backups for up to 30 days, until they are overwritten. For suppliers, a lower plan switches off the paid features only, and products and enquiries are never deleted. Closing your account is different: it deletes your data as described in A11.
A4. Paying. Paid plans are charged in advance and renew automatically each month until you cancel. Prices show whether VAT or other tax is included. We take payment through Stripe on our website. Plans are not sold inside the phone apps. We will email you at least 30 days before a price rise. If a payment fails, we may move you to the free plan after telling you.
A5. Cancelling. You can cancel online from your Account page at any time. Your plan stays active until the end of the period you have paid for, and then does not renew. Refunds follow our Refund and cancellation policy.
A6. Your content. You keep ownership of everything you upload: photos, notes, projects, boards and product data. You give us a licence to store, process and display it only as needed to run Swatchera for you and the people you choose to share it with. You confirm you have the rights to anything you upload.
A7. Acceptable use. Do not: copy or scrape the catalogue or other users’ content; try to get around plan limits or security; share your account; upload anything unlawful, infringing or harmful; or use contact details from Swatchera to send unsolicited marketing. Use the Report button, or email support@swatchera.com, to report content you think breaks these rules.
A7a. No scraping or bulk copying. You may not copy, harvest or systematically download Swatchera’s catalogue, including product data, prices, specifications and images, by automated or bulk means (for example bots, scripts, crawlers or scrapers), or use it to build, train or feed a competing database, product or service. Normal use of the app for your own projects, such as viewing, saving, comparing and exporting the products you are working with, is allowed. We may limit how much you can view or request in a day, and we may suspend or close an account that we reasonably believe is breaking this rule.
A8. Beta and availability. Swatchera is in beta, which is free and by invitation, and we may change or end beta access (see A3a). Features may change, and the service may sometimes be unavailable while we improve it. Keep your own copy of exports you need.
A9. Our property. The Swatchera app, name, logo and design belong to us. If you send us feedback or ideas, we may use them without owing you anything.
A10. Liability. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, we are not liable for indirect or consequential loss, lost profit, or lost business. Our total liability to you in any 12 months is limited to the greater of the fees you paid us in that period and £100.
A11. Suspending and closing accounts. You can close your account at any time from the Account page or by emailing us. We may suspend or close an account that breaks these terms, after telling you why unless the law or safety prevents it. If you delete your account from the Account page, it is switched off straight away and you can cancel the deletion within 30 days by signing in again. After that your data is permanently deleted and can’t be recovered, so export what you need first. If you ask us to erase your data immediately, we skip the wait. If we close your account, you have 30 days to ask for an export before we delete your data. Things you delete inside your account move to Recently deleted for 7 days before they are permanently deleted, as set out in our Privacy policy.
A12. Changes to these terms. We will email account holders at least 30 days before an important change. If you don’t agree, you can cancel before it applies.
A13. Law. English law governs these terms, and the courts of England and Wales decide disputes. If the law of the country you live in gives you rights that cannot be removed by agreement, those rights still apply.
A14. Contact. info@swatchera.com.
A15. Moving to a company. We plan to move Swatchera into a limited company. When we do, we may transfer these terms and your account to it, and we will email you at least 30 days before. The transfer will not reduce your rights, and you can close your account before it happens if you do not agree.
B. Designers
B1. Scan results are suggestions. Scans find likely matches and show a match percentage. They can be wrong. Product details, prices, stock and specifications come from suppliers. Before you specify, order or install a material, check that it is the right product and that it meets the job’s requirements (for example slip resistance, fire rating, wear and outdoor use) with the supplier.
B2. Suppliers are independent. When you request a sample or contact a supplier, any purchase is between you and the supplier. We are not a party to it and are not responsible for the supplier’s products, prices, delivery or advice.
B3. Shared materials. If you share a material you added yourself, you give every Swatchera user a licence to view it and use it in their projects, and you allow us to contact the supplier about listing it. You confirm you have the right to share the photos. You can stop sharing at any time. Projects that already use it keep their copy. Our team checks shared materials before they appear to other designers, and may decline or remove one.
B4. What suppliers see. Suppliers do not see your name, studio or email address. When you send a sample or contact request, the supplier sees what you put in it, such as the product, quantity, message and delivery address, and your region. Replies come to you through Swatchera.
B5. AI second opinion on scans. We may use an AI service to check scan results, as described in our Privacy policy. It is on from the start of the beta. It is only a second opinion: our own matching comes first, and the AI can be wrong, so check a match before you rely on it. You can switch it off in your account settings, or email info@swatchera.com and we will do it for you. There are daily limits on how much AI help each account gets. Don’t scan people or private documents. If you scan inside a client’s home, you are responsible for your client’s permission to photograph it and to have the photo processed this way.
B6. Products suppliers remove. If a supplier removes a product that is already in one of your projects, it stays in the project’s record marked No longer available, with the name, code, photo and specifications you saved, so your spec history stays complete. Prices, links and supplier contact details stop updating, so check with the supplier before you order. Specification sheets you already exported stay as they were.
B7. Messages with suppliers. Keep your messages to suppliers professional and relevant to the request. You can switch replies off, mark a request done, or report a thread. If you report a thread, our support team may read the whole conversation to look into it, as set out in our Privacy policy.
C. Suppliers
C1. Your listing. By claiming or creating a listing, you confirm you are authorised to act for the company, and you give us a licence to copy, display and adapt (for example resize and crop) your product names, details, photos and spec sheets so designers can find and compare them. This includes public catalogue content you permit us to use. You also allow us to process your product photos and data with automated image-analysis and AI services from providers we choose, only to match, tag and sort products for designers. Moving to a lower plan does not end this licence or remove your listing: your product details and spec sheets stay visible to designers until you ask us to remove them or close your account. You can ask us to remove your listing at any time, and we will do so within 30 days.
C2. Accuracy. Keep your product details, prices and availability accurate, or tell us when they change. On every plan you can upload, import (including by CSV) and edit your own products. If you don’t, we may refresh your catalogue, but only from files or pages you gave us permission to use.
C2a. AI help with your catalogue. When you import a catalogue with photos, AI may read the first photo of each product and fill in category, material, colour and finish cells you left empty. These are guesses, they are marked as AI-filled, and your own entries are never overwritten. Check and correct them, because you remain responsible for the accuracy of your listing (see C2). You can switch AI off in your account settings, or email info@swatchera.com and we will do it for you. There are daily limits on how much AI help each account gets.
C3. No commission. We do not charge commission or referral fees on sales you make to designers you meet through Swatchera.
C4. Requests from designers. Use designers’ requests, messages and details only to answer them. Do not add designers to marketing lists unless they agree. You are responsible for your own handling of their data once you have it.
C5. Visibility. We decide how listings are ranked and may hide products that are inaccurate, discontinued, reported or infringing. Some paid plans may include featured placement, clearly marked as such and described on the plans page.
C6. Removed products. If you remove a product, or we remove it for you, designers who already added it to a project may keep its name, code, photo and specifications in that project’s record and in spec sheets and boards they exported earlier, marked as no longer available. Prices, links and your contact details stop updating. If we remove a product because it infringes someone’s rights or is unlawful, we remove its photo and details everywhere.
C7. Protecting your catalogue. Designers and other users agree not to scrape, bulk copy or build a competing database from your product data, prices or images (see A7a), and we use limits and monitoring to enforce that. Your products stay visible to signed-in designers for normal project use, so we cannot promise that no one will ever copy what they can see. If you find your content copied elsewhere, tell us at support@swatchera.com and we will help, including by closing the accounts involved.
D. Client details (data processing terms)
Designers may store their clients’ names, project addresses and notes in Swatchera. For that personal data, the designer is the controller and we are the processor, and this section forms the data processing agreement required by Article 28 of the UK GDPR and EU GDPR. We will:
- process it only to provide Swatchera to you, or as the law requires;
- make sure staff with access are bound by confidentiality;
- keep it secure with appropriate technical and organisational measures;
- use only the service providers listed in our Privacy policy, under written terms that protect the data in the same way, and tell you before adding new ones so you can object;
- help you answer requests from your clients to exercise their rights;
- tell you without undue delay after we become aware of a breach affecting it;
- delete it when you delete it or close your account, except copies held in backups until they are overwritten;
- give you the information you need to show compliance.
Refund and cancellation policy
Effective 9 November 2026. Paid plans start after the beta, and until then nothing in this section applies. You can cancel any paid plan online at any time and it will not renew after the month you have paid for. This applies to designer plans (Freelancer, Studio) and supplier plans (Standard, Plus) bought from swatchera.com.
| Situation | What happens |
|---|---|
| Cancel a monthly plan | No more charges. You keep the plan until the end of the month you paid for. No refund for the rest of that month |
| Upgrade | You pay the price difference for the rest of the current period, straight away |
| Downgrade | Takes effect at your next renewal date. No refund for the current period |
| Founding or beta offer | Free months involve no payment, so there is nothing to refund. Normal rules apply from the first paid charge |
| Charged by mistake, or charged twice | Full refund of the wrong charge |
| We remove a paid feature you rely on, or Swatchera is unavailable for more than 7 days in a row | Refund for the unused part of the period, if you ask |
How to cancel. Go to Account, then Plan, then Cancel plan. It takes one step and needs no phone call or email. We will email you to confirm.
How to ask for a refund. Email support@swatchera.com from your account’s email address. We reply within 5 working days, and refunds go back to the original payment method within 14 days of approval.
Renewal reminders. Plans are billed monthly. We email you a receipt after each charge, and at least 30 days before any price rise takes effect (see A4), with a link to cancel.
If you are a consumer. Swatchera is sold for business use. If you are nevertheless a consumer in the UK or EU, you also have a legal right to cancel within 14 days of buying. If you asked to start using the paid plan during those 14 days, we may keep a proportionate amount for the days you used it. Nothing in this policy reduces your legal rights.
Before a chargeback. Please contact us first. We would rather fix it directly.
Questions about this page: info@swatchera.com. See also our Privacy policy.